"In Deep Smarts, Dorothy Leonard and Walter Swap provide insight into the relationships among knowledge, competitive advantage, and continuous innovation. What sets deep smarts apart and makes them so competitively valuable is that they are built on firsthand life experiences, resulting in tacit knowledge that is hard for other firms to copy. But this transfer barrier is precisely what makes deep smarts such a challenge to manage inside organizations." "Based on a multiyear research project observing and interviewing coaches and proteges in start-ups and mature firms, this book reveals how deep smarts can be cultivated and leveraged across the entire company. The authors show that deep smarts derive from the development of "experience repertoires" guided by knowledge coaches."--Jacket.
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