In this extensive study of the factors that enable or disable communication between people, author C. David Mortensen helps us to discover that successful communication is a collective and collaborative achievement of the highest order. Miscommunication begins with a theoretical examination of the complex conditions that cause miscommunication - highlighting implication, distortion, disruption, and confusion as specific categories - and then moves to more refined definitions and practical applications of the theory. Mortensen includes succinct and engaging real-life examples that enhance and fortify the author's highly original contribution to our knowledge of interpersonal communication.
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