Most mediators are working with models - consciously or unconsciously - such as Glasl's model on Escalation, the ZOPA and the Drama Triangle, to name the best known. This book brings together almost 60 models which can be used in mediation. It includes an overview on how to apply these in practice and what its use is in a mediation. The aim of the book is to assist mediators in doing their job more effectively and thus raise the level of mediation.00The authors are experienced mediators and provide training workshops in mediation, conflict management and courses in Harvard negotiations.
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