Quality in actionPatrick L. Townsend1992·262 pages·about 4–6 hours·2 editions1992first published1997John Wiley & Sons · 262 pages · ENGISBN 9780471161363—262 pagesISBN 9780471552062Neutral·Standard read·LeadershipAdd to Library▾Your copyTeaches the skills for quality management.How do you feel?PickReport a problem with this book